Our Services

PM Plus Inc. (PM+) provides niche consulting services that are anchored in financial sector and Contact Centre expertise.  Our consultants bring real-world experience to deliver excellent value for our clients.

Design
Thinking

PM+ provides senior-level certified Design Thinking consultants to realize customer-centric innovation. By leveraging Design Thinking Framework, PM+ will help facilitate change with a proven, iterative problem-solving methodology.   In doing so, PM+ will facilitate need finding exercises to identify pain points and/or facilitate brainstorming and rapid prototyping exercises to improve end user/customer experience coupled with AI to advance insights.

Business 
Analysis

PM+ provides senior-level Business Analysis services to liaise with business, IT and external stakeholders in order to complete cost benefit analysis as well as business case, strategy and roadmap development.  Other analysis services include business and system process documentation, storyboarding, user interface design, data mapping along with BI / data analytics (i.e. dashboards) coupled with AI to optimize data analysis.

Project
Management

PM+ provides senior-level program / project management (PM) services to support large-scale initiatives.  The PM assists teams to maintain velocity by focusing on stakeholder co-ordination, project communications, quality, budget and risk management coupled with executive stakeholder reporting.  PM+ provides a multi-disciplined team to effectively manage across both business and IT operations while offering guidance on optimizing project productivity.